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Frequently Asked Questions

  • What is CBD?

    CBD, actually known as Cannabinol, is a chemical compound found naturally in the cannabis plant. It is not mind altering like marijuana, which means CBD will not make you high. Over the past 40 years, there have been numerous studies that highlight the potential of CBD. Researchers have discovered that human endocannabinoid system, which is the system that CBD interacts with.

    You can find our 3rd party cannabinoid, terpene & chemical test results here.

  • How does CBD work?

    There are some scientific experiments that indicate that cannabinoids work in a similar way to the endocannabinoids that the human body already produces in healthy people. The mechanisms of action are still not clarified and there are no conclusive studies that show any clear pathways.

  • What is CBD extract?

    CBD extract can be used to describe a CBD rich cannabis extract.

  • What is hemp extract?

    Hemp extract can be used to describe any cannabis extract. But it doesn’t mean it will be high in CBD as not all hemp plants contain CBD.

  • How does a cannabis drug test work?

    THC is the cannabinoid that is targeted in drug tests. These tests look for the metabolic products of THC and begin with e.g a simple urine test sample. The test uses antibodies to detect THC and the metabolite it produces. There is no such thing as a CBD drug test because CBD is not a drug.

  • What is the endocannabinoid system?

    The endocannabinoid system is a homeostatic regulator of neuronal activity and almost every other physiological system in the body. It has a regulatory role on pain, inflammation, memory, emotion, sleep and metabolic function. It comprises a vast network of receptors in the brain, central and peripheral nervous system and cannabis-like compounds called endocannabinoids.

    Plant cannabinoids like CBD and THC interact with the endocannabinoid system, which researchers believe may explain some of the reported physiological effects of the cannabis plant.

  • What is the difference between cannabis, marijuana and hemp?

    All are actually cannabis plants, however hemp or industrial hemp is a term commonly used for cannabis strains that contain very low levels of THC, to be precise below 0.2% THC. Marijuana in general is a word used for plants that contain high amounts of THC.

  • Why does cannabis help people?

    According to mainstream science there is no evidence that cannabis has any positive effect on the human body. Until research has been done with many people over long period of time, it will be very difficult to answer this question.

    The cannabinoids that the cannabis plant produces are very similar to endocannabinoids produced by the human body, and therefore could have huge potential in helping the body to find a balance. However to claim anything, there is a need for large randomized, double blind placebo trials over a very long period of time to be able to prove any positive effects.

  • When are orders shipped?

    Most orders placed Monday – Friday before 12pm EST are shipped out the same day, however, we do not guarantee this. Our business hours are: Monday – Friday, 9:00am – 5:00pm EST.

  • Where are your products made?

    All our products are sourced and manufactured here in the United States.

  • Where do you ship?

    We currently only ship within the United States.

  • How fast are orders processed?

    All orders processed on Monday through Friday by 3 pm EST will be shipped the same day.

  • Can I change my order?

    Absolutely! If you would like to make any changes to your order, please contact our customer support team at or call us at 800-256-0373.

  • Can I cancel my order?

    Yes, you can. If you would like to cancel your order, please contact us at or call us at 800-256-0373.

  • What if my order comes damaged or gets lost?

    If something is wrong with your order, please contact our support department for further assistance. We strongly recommend you insure your order with Route protection, which covers lost, damaged, or stolen packages.

  • Do you accept returns?

    Yes, we do. We currently offer a 30-day money-back guarantee.

  • Can I edit my shipping address?

    Yes, you can. Please contact our support department before 3 pm EST to change your shipping address. Once your order has been shipped, we are unable to change the address.

  • How do I track my order?

    We will email your tracking details to you once your order has shipped. You may also log into your account to view tracking information.

  • How do I talk to someone about my order?

    We love to speak to our customers! If you have any question or comments about an order, feel free to call us anytime at 800-256-0373.